ivee Prompt Improver
These terms are the agreement between you and us for the ivee prompt improver application. Please read them before using it. By downloading, installing or using the application you accept them.
Version 3.1, in force from 23 September 2026. This version replaces version 3.0, also dated 23 September 2026. When you accept these terms we record which version you accepted and when. You can ask us for a copy of the version you accepted at any time.
1. Who we are
ivee is a trading name of IVY HQ LIMITED.
Registered in: England and Wales
Company number: 15104292
Registered office: Arquen House, 4-6 Spicer Street, St. Albans, England, AL3 4PQ
VAT number: 518977243
Email: hello@ivee.jobs
2. Definitions
App - the ivee prompt improver application, including all updates and versions.
Draft - the text you were about to send in another application, before you press the App's keyboard shortcut.
Prompt - your Draft once you have submitted it to the App to be improved.
Output - the improved prompt or other content the App returns.
Your Content - Prompts, Outputs, Prompt History, Chat History and anything else you submit to or create using the App.
Free Tier - the version of the App made available to individual users at no charge.
Paid Personal Tier - the paid version of the App licensed to an individual for their own use.
Personal Tiers - the Free Tier and the Paid Personal Tier together, where a rule applies to both.
Teams Tier - the paid version of the App licensed to an Organisation for multiple named users.
Organisation - the employer or other body that holds a Teams Tier licence and pays for the seats under it.
Administrator - the person your Organisation has appointed to manage its seats. Your Administrator is named in the invitation email that gave you your seat.
Team Insights - the information about App use that we make available to an Administrator, described in section 11.
Prompt History - each improved Prompt and its prompting score, which you can see in the App. Described in section 10.2.
Chat History - the full conversation behind each improvement. We store it, but it is not visible in the App. Described in section 10.8.
Prompt Storage - the setting, shown in the App as "save my prompt history", that controls whether we keep Prompt History and Chat History. You control it on the Personal Tiers, and your Administrator controls it for the whole Organisation on the Teams Tier. Described in section 10.2.
Consumer - an individual using the App wholly or mainly for purposes outside any business, trade, craft or profession.
Business User - anyone who is not a Consumer, including any Organisation licensed under the Teams Tier and its users.
3. This is a contract even if you pay nothing
The Free Tier is provided at no monetary charge. It is still a contract, and you still have consumer rights under it. In particular, you have the right to a service supplied with reasonable care and skill, and the rights set out in section 16.
If you use the Free Tier, we anonymise the Prompts and Chat History you submit, so that they can no longer be linked to you or your account, before we use them to improve the App for all our customers. That is set out in section 10.3 and in our Privacy Policy, and you can turn it off at any time without losing access.
4. Where you get the App, and your right to cancel
How you get it. The App is downloaded directly from us at portal.ivee.jobs. It is not distributed through the Mac App Store or any other app store. Your contract for the App is with us. If we ever begin distributing the App through an app store, that store's own terms will also apply to your download and we will give you at least 30 days' notice before it happens.
Your 14-day right to cancel a paid tier. If you are a Consumer buying the Paid Personal Tier, you have the right to cancel within 14 days of the day after the contract is concluded, without giving a reason. To cancel, email hello@ivee.jobs, or use the cancellation form in your account. We will refund you within 14 days of being told.
If you ask us to start straight away. Because the App works from the moment you install it, you are asking us to begin supplying the service immediately. You keep the 14-day right to cancel. Where you cancel after we have begun, we may deduct a proportionate amount for the service already supplied, based on the part of the billing period that has elapsed.
The Free Tier. There is nothing to cancel and nothing to refund. Stop using the App and delete it whenever you like.
The Teams Tier is licensed to an Organisation under a separate order form and is invoiced. Where the order form and these terms conflict on a commercial matter, the order form prevails; on everything else, these terms prevail.
Export and sanctions. You confirm you are not located in, and will not use the App in, a country subject to UK, EU or US embargo, and that you are not on any government list of prohibited or restricted parties.
5. Where the App is available, and age
The App is offered to users in the United Kingdom only. We do not market it elsewhere. If you are outside the UK, please do not download or use it.
The App is for people aged 18 and over. Do not download or use it if you are under 18. We do not knowingly provide the App to anyone under 18, and we will close an account if we learn the user is under 18.
6. Your licence to use the App
We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control.
On the Teams Tier, we grant the Organisation the same licence for the number of named users it has paid for. Licences are per named individual and must not be shared, pooled or used concurrently by more than one person.
This licence is a permission to use, not a sale. We retain ownership of the App.
You must not
copy the App except as part of normal use, or as permitted by law;
modify, adapt, translate, reverse engineer, decompile or disassemble the App, except to the extent the Copyright, Designs and Patents Act 1988 permits it and you have first asked us for the information you need;
rent, lease, lend, sell, sub-licence, distribute or otherwise make the App available to anyone else;
remove, obscure or alter any proprietary notice;
circumvent or attempt to circumvent any usage limit, rate limit, paywall or security measure;
use the App to build, train or improve any competing product, or to train, fine-tune or evaluate any artificial intelligence or machine learning model;
use automated means to access the App, or to submit Prompts at a volume or rate that is not consistent with normal individual use;
use the App in breach of our Acceptable Use Policy, which forms part of these terms.
7. Accounts, and team seats
You need an account to use the App. Give us accurate information and keep it up to date.
Keep your credentials confidential. You are responsible for activity under your account, unless someone else uses it without your fault.
Tell us at hello@ivee.jobs immediately if you think your account has been compromised.
Team seats. If you were invited to the App by an Organisation, your seat belongs to that Organisation, not to you. The Organisation decides who holds a seat, and its Administrator can invite you, revoke your invitation and remove you from the Organisation at any time. Removal takes effect immediately: your access ends, your session is revoked, and your seat does not convert to a Free Tier account. If you want a personal account afterwards, sign up for one separately with an email address of your own. Your data does not move with you. Your Prompt History, Chat History and account data stay with the Organisation's account, and we keep them until the Organisation's account is deleted and then for a further 60 days. You or the Organisation can ask us to delete them sooner at hello@ivee.jobs.
Closing your account. On a Personal Tier you may close your account at any time from within the App or by emailing us. On the Teams Tier, closing your seat is your Organisation's decision, but you can stop using the App whenever you like. Prompt Storage on the Teams Tier is controlled by your Administrator for the whole Organisation, not by you, as set out in section 10.2. When an account is deleted, we keep its data for 60 days and then delete it, or sooner if you ask us. Our Privacy Policy sets out every retention period.
8. How the App reads your Draft, and what it never sees
This is the part of the App people most want explained, so we are going to be specific.
8.1 It reads one thing, when you ask it to
The App works by reading the Draft you were about to send, at the moment you press its keyboard shortcut or click the prompt nudge button. It does not run in the background watching what you do. It reads nothing until you do one of those things, and when it does, it reads only the text in the field you are typing in, the name of the application you are working in and, where that application is a website or is based on one, the website domain (never the full web address), as set out in section 8.4.
8.2 The macOS permission, and why it looks broader than what we do
To read the field you are typing in, the App uses the macOS Accessibility API. macOS requires you to grant that permission explicitly, in System Settings, and it will ask you the first time you use the App.
We want to be straightforward about something: macOS grants that permission broadly. Technically it would allow an application to read far more of what is on your screen than ours does. It is not a permission macOS lets us ask for narrowly. So what limits us is not the operating system, it is this contract. We are therefore stating it as a contractual commitment:
We never do any of the following:
take screenshots or record your screen;
log your keystrokes;
read the contents of any window, tab or application other than the one your Draft is in, or, where you are improving a prompt inside a chat interface, the earlier messages in that same chat, described below. Where the application is a website or is based on one, we note only its domain, never the full web address or anything on the page;
read your files, your emails, your messages, your browsing history or your calendar;
read anything at any moment other than when you press the shortcut or click the prompt nudge button;
read a field, or a chat, you have not asked us to improve.
Reading chat history. Where you trigger the App inside a chat interface, such as an AI chat tool, the field you are typing in is not enough on its own to improve your Draft well. In that situation, and only once you have triggered the App on that Draft, we also read the earlier messages visible in that same chat, to help produce a better improved Prompt. We do not read any other chat, tab or window, and we do not do this until you have triggered the App.
If we ever needed to change what this section allows, it would be a material change to these terms and section 20 gives you 30 days' notice and the right to leave before it takes effect. We would not do it by updating the App.
8.3 The clipboard fallback
Sometimes the Accessibility read fails, usually because the application you are working in does not expose its text field in a way macOS can read. When that happens and you press the shortcut or click the prompt nudge button, the App shows you a preview of what is currently on your clipboard, rather than sending it straight away.
Nothing is sent to us at that point. You decide, from the preview, whether to generate an improved Prompt from the clipboard contents or dismiss it. We only read and submit the clipboard as a Prompt if you choose to generate one; if you dismiss it, nothing leaves your device.
The App reads the current contents of your clipboard only, and only after you have asked it to. It does not read your clipboard history, it does not read your clipboard at any other time, and it does not place anything on your clipboard that you did not put there yourself. Because the fallback improves your clipboard rather than your Draft, the Output you get back may not be the text you expected. If you generate from it, the Prompt we received was your clipboard contents, and you can delete it under section 10.2.
8.4 What actually leaves your device
Your Prompt is improved on our servers, not on your machine. Exactly three things are sent to us when you press the shortcut or click the prompt nudge button:
the text of your Prompt, including, where you are improving a prompt inside a chat interface, the earlier messages in that specific chat, as described in section 8.2;
the name of the application you were working in - for example "Slack" or "Google Chrome" - which we use to choose how to improve the Prompt; and
where the application you are working in is a website or is based on one, the website domain - for example mail.google.com - but never the full web address.
Nothing else is sent. Not window titles, not full web addresses, not the name or contents of any file, not the rest of the document you were working in, not any other text on your screen beyond the chat described in section 8.2, and not anything you typed outside the Prompt itself.
Of these, only the text of your Prompt, including the chat history described in section 8.2 where applicable, and the application name are passed to Anthropic to produce your Output. Anthropic does not receive the domain, your account or your email address.
If a future version of the App needs to send anything further than this, we will tell you what it is and why, at least 30 days before it happens, under section 20.
8.5 Turning it off
You can withdraw the Accessibility permission at any time in macOS System Settings. The App will then be unable to read your Draft and will stop being able to improve it. Nothing else happens, and we are not told.
9. Your Content - you own it
Your Prompts are yours. We claim no ownership of them.
Your Outputs are yours. As between you and us, whatever the App returns to you is yours to use for any lawful purpose, commercial or otherwise. We claim no ownership and take no licence fee.
The licence you give us. You grant us a limited, worldwide, royalty-free licence to host, store, transmit, process and display Your Content, including your Chat History, only so far as we need to in order to operate the App and provide the service to you, to improve the service for you or, on the Teams Tier, for your Organisation, and, on the Free Tier only, for the product improvement purpose in section 10.3. This licence ends when we delete Your Content, except for anonymised Free Tier material we use under section 10.3. That material can no longer be linked to you or your account, may be kept indefinitely, and this licence continues for it after Your Content is deleted.
You are responsible for what you submit. You confirm you have the right to submit Your Content and that doing so does not breach anyone else's rights or any law.
A caution on ownership of AI output. The legal position on whether AI-generated material attracts copyright is unsettled in the UK and elsewhere. We do not warrant that you will own copyright in an Output, or that an Output is original, or that using it will not infringe someone else's rights. We give you everything we have; we cannot give you what the law does not recognise.
10. How we store and use Prompts
We treat this differently depending on your tier, and we want it to be unambiguous.
10.1 All tiers - processing your Prompt
When you submit a Prompt, its text, including the chat history described in section 8.2 where applicable, and the name of the application you were working in are sent to Anthropic Ireland, Limited (with Anthropic PBC), which processes it and returns an improved version. Anthropic acts as our processor, or on the Teams Tier as our sub-processor.
We use Anthropic's standard commercial API. We have no bespoke agreement with Anthropic and no zero data retention arrangement. Anthropic's standard terms don't allow it to train its models on the prompts we send. Anthropic automatically deletes those prompts and its responses within 30 days. The exceptions are content its safety systems flag under its Usage Policy (kept for up to 2 years, with safety scores kept for up to 7 years) and data it must keep by law.
Anthropic stores data in the United States. By default, the processing that produces your rewrite may run in the US, Europe, Asia or Australia. Anthropic doesn't offer UK or EU storage. Our contract is with Anthropic Ireland, Limited. Where personal data leaves the UK, it's protected by the EU Standard Contractual Clauses and the UK Information Commissioner's International Data Transfer Addendum, both part of Anthropic's standard Data Processing Addendum.
Anthropic's terms are at anthropic.com/legal/commercial-terms and anthropic.com/legal/data-processing-addendum.
10.2 Prompt Storage, and the setting that controls it
By default, on every tier, we keep your Prompt History and your Chat History for as long as your account is active. This is what lets you go back to your own history, and what makes your own statistics and, on the Teams Tier, Team Insights work. When an account is deleted, we keep them for 60 days and then delete them, or sooner if you ask us. Deleted data may remain in our encrypted backups for up to 30 days after it is deleted from our live systems.
On the Personal Tiers you can turn Prompt Storage ("save my prompt history") off at any time in your account settings. Turning it off stops us storing both your Prompt History and your Chat History. It never restricts your access to the App.
On the Teams Tier, Prompt Storage is not a setting you control yourself. Your seat sits inside an account your Organisation licenses and administers, and Prompt Storage is what produces both your own history and Team Insights, so your Administrator controls it for the whole Organisation. If your Administrator turns it off, we stop storing both Prompt History and Chat History for the Organisation. This does not widen what your Administrator can see. Section 11 sets that out in full, and nothing in it includes anything you wrote. If you want Prompts we hold about you deleted, or you want to know what is held, email hello@ivee.jobs.
On every tier, "off" does not mean "no record". When Prompt Storage is off, we stop keeping Prompt History and Chat History. We do still keep a record that an improvement happened, consisting of the time, the name of the application you were working in and, where that application is a website or is based on one, the website domain (never the full web address), the task category of the prompt, not its text, and whether you used or discarded the improved Prompt. The task category is a label, not text from your Prompt. We keep that record for as long as your account is open, and for 60 days after your account is closed or deleted - on every tier, including the Free Tier. We keep no text: not your Prompt, not your Output. Turning Prompt Storage off does not prevent you from receiving a prompting score, because producing one does not require us to keep your Prompt text.
Your prompting score. A score is stored as a number, separately from the Prompt text, and forms part of your Prompt History. It is never shown to an Administrator as your individual score: see section 11.3.
Prompts already stored. Turning the setting off stops us storing new Prompt History and Chat History. What we already hold is deleted at the end of the retention period set out above. If you want it deleted sooner, email hello@ivee.jobs and we will delete it.
10.3 Free Tier - product improvement
On the Free Tier, before we use submitted Prompts and Chat History, we anonymise them so that they can no longer be linked to you or your account. We and our staff then use the anonymised material to understand how the App is used, identify where it performs poorly, and improve our prompt libraries, templates and product design for all our customers. Free Tier data is the only data we use to improve ivee across customers, and it is never used to train any AI model.
We rely on legitimate interests as our lawful basis, and we have documented a balancing assessment which you may request.
You can turn this off at any time in your account settings, or by emailing hello@ivee.jobs. It also stops if you turn Prompt Storage off, because we then store no Prompt History or Chat History to use. Turning it off does not restrict your access to the Free Tier in any way.
Your identifiable Free Tier Prompt History and Chat History are kept under the retention rule in section 10.2, and deleted 60 days after your account is deleted. The anonymised material we use for improvement can no longer be linked to you or your account, and may be kept indefinitely.
10.4 Paid Personal Tier - never used to improve ivee generally
On the Paid Personal Tier, Prompts and Chat History are never reviewed to improve the App generally, never used across customers and never used to train any model. We use your Chat History only to improve the service for you, for example your own automations and prompt skills. We keep your Prompt History and Chat History under the retention rule in section 10.2, so that your history and your own statistics work, and you can turn that off under section 10.2. This is a contractual commitment, not a setting.
10.5 Teams Tier - never used across customers, and how Team Insights are produced
On the Teams Tier:
Prompts and Chat History are never reviewed to improve the App generally, and never used across customers.
Prompts and Chat History are never used to train any model, ours or anyone else's.
Prompt History and Chat History are kept while the Organisation's account is active, so that you can go back to your own prompts, for security and abuse monitoring, to produce Team Insights, and to improve the service for your Organisation only, for example its own automations and prompt skills. When the Organisation's account is deleted, they are kept for 60 days and then deleted.
The aggregated results derived from those Prompts, including prompting scores, and the per-member improvement counts described in section 11, are kept for as long as the Organisation holds a licence and for 60 days after its account is deleted. They contain no Prompt text, and they are kept after the Prompt text they were derived from has been deleted.
This is a contractual commitment, not a setting.
10.6 We do not train models on your Prompts
Not our own, not anyone else's, on any tier, and the same applies to your Chat History. If we ever wanted to, we would give you at least 30 days' notice and ask for your consent first. We would not treat continued use as consent.
10.7 Do not submit other people's personal data
The App is not a safe place for third-party personal data. Our Acceptable Use Policy prohibits submitting personal data about anyone other than yourself, along with confidential information you are not authorised to disclose. If you do it anyway, we have no practical way of identifying that person or honouring their data protection rights. Tell us at hello@ivee.jobs and we will delete it.
10.8 Chat History
Your Prompt History is each improved Prompt and its prompting score, and you can see it in the App. Your Chat History is the full conversation behind each improvement. We store it, but:
it is not visible in the App;
it is never shown to an Administrator;
it is never used to train any AI model, ours or anyone else's.
On the Free Tier it is anonymised, so that it can no longer be linked to you or your account, before we use it to improve ivee for all customers, as set out in section 10.3. On the Paid Personal Tier and the Teams Tier it is used only to improve the service for you or your Organisation, as set out in sections 10.4 and 10.5. It is kept under the retention rule in section 10.2, and turning Prompt Storage off stops us storing it. You can ask us for a copy at hello@ivee.jobs.
11. Team accounts: what your Administrator can and cannot see
If your seat came from an Organisation, this section is the one you want. Your Administrator is named in the invitation email that gave you your seat.
11.1 What your Administrator can see about the team
Only where the Organisation has three or more people holding seats, your Administrator can see:
a team prompting score - how well the team is prompting, measured against ivee's internal framework of good prompting, as a single figure for the whole team;
how often the team uses the App;
the categories of work the team's prompts fall into - the kinds of things people are working on, as grouped categories;
how much of the App's work the team keeps - how many improved Prompts the team used rather than discarded, as a single figure;
which AI applications the team uses the App alongside, and how often each one appears. This is a count against each application name, never against a person;
how often the team's Drafts were found to contain personal data, and how many identifiers were removed before a Draft left a device, as counts for the whole team;
an estimate of the time and processing cost the App saved the team. This is a modelled estimate, not a measurement, and we describe it as one.
Below three seat holders, none of this is shown at all.
11.2 What your Administrator can see about you individually
Identified to you by name, and only this:
the number of times you have used the improver;
when you last used it, and the days on which you used it;
how many of the App's improvements you used rather than discarded;
that you hold a seat, and whether your invitation is pending.
11.3 What your Administrator can never see
In no circumstance, on any plan, with any setting, does an Administrator see:
the text of your Prompts;
the text of your Outputs;
your Prompt History or your Chat History;
your individual prompting score - the score exists only as part of the team figure;
the categories of your own work as distinct from the team's;
which AI applications you personally used the App alongside, as distinct from the team's;
whether any of your own Drafts were found to contain personal data. These are counted for the team only;
your screen, your keystrokes, or anything in any other application.
There is no setting we can change, and no plan you can buy, that turns any of this on. It is not a permission level. It does not exist.
11.4 We say aggregated, and we do not say anonymous
We describe the team-level information in section 11.1 as aggregated, and we deliberately do not describe it as anonymised. In a small team, aggregated information can still tell your colleagues something about an individual. If a three-person team's prompt categories are mostly about design, and one of the three is the designer, an Administrator can draw a conclusion. We would rather be accurate about that than reassuring.
The three-seat threshold exists to make that harder. It does not make it impossible, and we are not going to claim it does.
11.5 Who is responsible for what
Your Organisation decides who its Administrator is, whether to use Team Insights and what to do with what it sees. On the Teams Tier, your Organisation is the data controller of all personal data we process to provide the App to it: seats, account emails, Prompts, Prompt History, Chat History, prompting scores and Team Insights. We act on its instructions as its processor under our Data Processing Agreement at ivee.jobs/legal/dpa, and we use that data only to provide and improve the service for your Organisation. It is never used across customers. Its own workplace, monitoring and HR policies apply to how it uses Team Insights, and questions about that should go to your Organisation first. ivee is the controller for billing, our website, marketing and our customer records, and for everything on the Personal Tiers. Our Privacy Policy explains the split.
11.6 Your rights
You can ask us, at hello@ivee.jobs, exactly what your Administrator can currently see. We will tell you.
You can ask us for a copy of the data we hold about your use of the App.
On the Teams Tier, Prompt Storage is controlled by your Administrator for the whole Organisation, not by you, as set out in section 10.2. You can still ask us to delete Prompts we hold about you, at hello@ivee.jobs.
You can ask your Organisation to stop using Team Insights. That is its decision, not ours.
11.7 Team Insights is being introduced in stages
Not every part of Team Insights is available yet. Where a feature described in this section is not yet available to your Organisation, your Administrator sees less than this section allows, and at the earliest stage sees only that you hold a seat. This section sets the outer limit of what an Administrator will ever see. We will not exceed it without giving you notice under section 20.
12. This is an AI system
We tell you this plainly because transparency about AI matters:
You are interacting with an artificial intelligence system. The App uses a large language model to generate its suggestions. No human reviews your Prompt before the Output is returned.
Outputs are generated, not verified. They are statistical predictions about useful text. They may be wrong, incomplete, biased, out of date, or inappropriate for your situation.
Check before you rely on it. Do not use an Output for anything consequential without reviewing it yourself. Do not treat it as legal, financial, medical, employment or other professional advice.
The same Prompt may produce different Outputs. This is inherent to how these systems work and is not a fault.
We do not use AI to make decisions about you. The prompting score described in sections 10.2 and 11.1 measures a Prompt, not a person, and we do not use it to make any decision about you.
Our Disclaimer says more.
13. Fees
The Free Tier is free. We may impose fair usage limits, and we will tell you what they are in the App.
The Paid Personal Tier is charged at the price shown at the point of purchase, inclusive of VAT where applicable, and paid through Stripe. It renews automatically unless cancelled, and we will tell you the renewal date and amount before each renewal. You may cancel at any time from your account or by emailing us; cancellation takes effect at the end of the current billing period and you keep access until then.
The Teams Tier is priced per seat and invoiced to the Organisation under an order form, through Stripe or, for larger contracts, Xero. The Organisation's finance terms are in that order form.
We may change prices. For an existing subscription we will give you at least 30 days' notice before a price change takes effect, and you may cancel before it does.
Refunds and cancellation. Your 14-day right to cancel a paid tier, and how we calculate any deduction, are in section 4.
Non-payment. If a payment fails we will tell you and give you a reasonable opportunity to fix it before suspending access.
14. Availability, updates and changes
We aim to keep the App available but we do not guarantee uninterrupted or error-free operation. The App depends on third-party services, including Anthropic's, and on your own device and connection.
We may release updates, and you may need to install them to keep using the App. The App may check for and install updates itself.
We may change the App, including adding, altering or removing features. Where a change materially reduces functionality you pay for, we will give you at least 30 days' notice and you may cancel and receive a pro-rata refund.
We may suspend the App to carry out maintenance or deal with a security or technical problem. We will give notice where we reasonably can.
We may withdraw the App or a tier. If we withdraw a tier you pay for, we will give you at least 30 days' notice and refund any amount covering the period after withdrawal.
On withdrawal or closure, we will give you a reasonable opportunity to export Your Content before deletion.
15. Third-party services
The App relies on services provided by others, including Anthropic. We are not responsible for their acts or omissions, and their terms and privacy policies apply to their own processing. A current list of our processors, including those that apply to the App, is at ivee.jobs/legal/subprocessors. We will give at least 30 days' notice before we add or replace a provider that will handle your data. Organisations on the Teams Tier can find our Data Processing Agreement at ivee.jobs/legal/dpa.
16. Your legal rights if something goes wrong
16.1 If you are a Consumer
Under the Consumer Rights Act 2015, digital content and digital services we supply must be of satisfactory quality, fit for purpose and as described, and services must be performed with reasonable care and skill. These rights apply to the Free Tier as well as the paid tiers.
If the App is faulty:
you can require us to repair or replace it within a reasonable time and without significant inconvenience to you;
if that is impossible or we fail to do it, you can require a price reduction or, where the fault is serious, a refund;
if the App damages your device or other digital content because we failed to use reasonable care and skill, you can require us to repair the damage or compensate you.
Nothing in these terms affects those rights. For advice, contact Citizens Advice on 0808 223 1133 or visit citizensadvice.org.uk.
16.2 If you are a Business User
The App is provided "as is". To the fullest extent permitted by law we exclude all implied conditions, warranties, representations and other terms, including any implied term as to satisfactory quality, fitness for purpose, or that the App will be uninterrupted, error-free or produce any particular result.
17. Our liability
17.1 What we never exclude
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for anything under the Consumer Rights Act 2015 or Consumer Protection Act 1987 that cannot lawfully be excluded, or for anything else that cannot be limited or excluded by law.
17.2 If you are a Consumer
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for unforeseeable loss.
The Personal Tiers are supplied to individuals for personal and professional use, not for the commercial operations of a business. If you use a Personal Tier for a commercial purpose, we are not liable to you for loss of profit, loss of business, business interruption or loss of business opportunity. Organisations wanting a licence for business use should take the Teams Tier, which is governed by section 17.3.
17.3 If you are a Business User
We are not liable for loss of profit, loss of business or revenue, loss of contracts, loss of anticipated savings, loss of goodwill or reputation, business interruption, loss of or corruption of data, wasted management time, or any indirect or consequential loss, however arising.
Our total liability in connection with the App is limited to the greater of the amount you paid us in the 12 months before the claim arose and £100.
We are specifically not liable for any decision you take, or any loss you suffer, as a result of relying on an Output without checking it. That includes any decision an Organisation takes about a member of its team on the basis of Team Insights.
17.4 Events outside our control
We are not liable for any failure or delay caused by an event beyond our reasonable control, including failure of a third-party AI provider, hosting provider or telecommunications network.
18. Ending this agreement
You may stop using the App and delete it at any time. Paid subscriptions end as described in sections 4 and 13.
Your Organisation may remove your seat at any time, as described in section 7.
We may suspend or end your access immediately if you materially breach these terms or our Acceptable Use Policy, if we reasonably suspect fraud or unlawful use, or if required by law. Where the breach is capable of being remedied and the circumstances allow, we will tell you what is wrong and give you a chance to fix it first.
On termination your licence ends, you must delete the App, and we will delete Your Content in line with our retention periods. Sections 9, 10, 11, 17, 20 and 22 survive.
19. Intellectual property in the App
We and our licensors own all intellectual property rights in the App, including its code, design, interface, name, logo, prompt libraries, scoring frameworks and any templates it contains. You get the licence in section 6 and nothing more. Feedback you send us about the App may be used freely by us without obligation or payment, but we will never attribute it to you without asking.
20. General
Assignment. We may transfer our rights and obligations to another organisation and will give you at least 30 days' notice before we do. It will not affect your rights. You may not transfer yours without our written consent.
Severability. If a provision is unenforceable, it is severed and the rest continues.
Waiver. Delay in enforcing a right does not waive it.
Entire agreement. These terms, the Acceptable Use Policy and the Privacy Policy are the whole agreement about the App. On the Teams Tier they sit alongside the Organisation's order form and data processing agreement.
Third parties. Nobody other than you and us may enforce these terms.
Changes to these terms. We may change these terms. For material changes we will give you at least 30 days' notice by email or in the App, and you may end this agreement before they take effect. Continued use after that date means you accept them. Where a change requires your consent under data protection law, we will ask for it separately. Any change affecting how your data is handled or what the App collects is a material change. A change that widens what the App reads under section 8, widens what an Administrator can see under section 11, extends how long we keep your data or adds a new use of it is always a material change.
Versions. Each version of these terms carries a version number and a date. We record which version you accepted and when, and we keep previous versions. Ask us at hello@ivee.jobs and we will send you the version you accepted.
Notices. To us: hello@ivee.jobs. To you: the email on your account, or a notice inside the App.
Data protection. See our Privacy Policy.
Language. These terms are concluded in English.
21. Complaints
Email hello@ivee.jobs. We acknowledge within 2 working days and give you a substantive response within 10 working days of that acknowledgement. See our Complaints and Dispute Resolution Policy.
22. Governing law and disputes
These terms are governed by the law of England and Wales.
Mediation first. If a dispute arises, please raise it under section 21. If it is unresolved, we will both consider mediation through a recognised provider such as the Centre for Effective Dispute Resolution before going to court. Nothing here prevents either of us from seeking urgent injunctive relief.
Courts. If you are a Consumer, you may bring proceedings in the courts of England and Wales. If you live in Scotland, you may bring proceedings in Scotland or England and Wales. If you live in Northern Ireland, you may bring proceedings in Northern Ireland or England and Wales. If you are a Business User, the courts of England and Wales have exclusive jurisdiction.
