These terms apply when you book a place on an ivee programme. Please read them before you book. By completing a booking you agree to them.
We have written these terms to be readable. Where the law gives you a right, we have said so plainly rather than burying it.
1. Who we are
ivee is a trading name of IVY HQ LIMITED.
Registered in: England and Wales
Company number: 15104292
Registered office: 9 Claremont Road, Twickenham, England, TW1 2QX
VAT number: 518977243
Email: hello@ivee.jobs
2. Definitions
Programme - an ivee AI programme, delivered live and online, as described on our website at the time you book.
Cohort - the specific group and set of dates you are booked onto.
Participant - the named individual attending.
Booking - your order for one or more places on a Programme.
Materials - slides, workbooks, templates, recordings, prompt libraries and any other content we provide as part of a Programme.
Consumer - an individual booking wholly or mainly for purposes outside any business, trade, craft or profession.
Business Customer - anyone who is not a Consumer, including a company, partnership, sole trader booking for business purposes, charity or public body.
Start Date - the date and time the first live session of your Cohort begins.
3. Which parts of these terms apply to you
These terms are written to protect Consumers by default. Everything applies to everyone, except:
Section 9 (Your right to change your mind) and section 10 (The ivee 14-day guarantee) treat Consumers and Business Customers differently, as explained in those sections.
Section 15 (Our liability) applies a liability cap to Business Customers that does not apply to Consumers.
Section 16 (Business Customer bookings) applies only to Business Customers.
Section 20 (Disputes) gives Consumers additional options.
If you are unsure which you are, ask us at hello@ivee.jobs before booking. If you book using a company name, company email or company payment method, we will treat you as a Business Customer unless you tell us otherwise before payment.
4. Information we must give you before you book
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require us to give Consumers certain information before a contract is formed. That information is set out in these terms and on the relevant Programme page of our website, and specifically:
Who we are and how to contact us: section 1.
The main characteristics of the Programme: the Programme page on our website.
The total price including tax, and any additional charges: section 6 and the Programme page.
Arrangements for payment and performance: sections 6 and 7.
Your right to cancel, and how to exercise it: section 9 and Annex A.
Duration of the contract and how to end it: sections 7, 9, 13 and 18.
Our complaint handling policy: section 19.
Your legal rights if the Programme is not as described: section 14.
5. How a booking is made
You select a Programme and Cohort and complete our booking form.
Your submission is an offer to buy a place. It is not accepted at that point.
We accept your offer, and a contract is formed, when we send you a booking confirmation by email. If we cannot accept your booking - for example because the Cohort is full or we cannot take payment - we will tell you and will not charge you.
If there is an obvious pricing or description error, we are not obliged to supply at the wrong price. We will contact you, explain, and give you the choice of proceeding at the correct price or cancelling for a full refund.
Please check your booking confirmation and tell us straight away if anything is wrong.
Each Cohort has a limited number of places, allocated in the order bookings are confirmed.
6. Price and payment
Prices are shown on the Programme page and are inclusive of VAT at the applicable rate. Our VAT number is 518977243.
Programmes are a one-off payment. There is no subscription and no recurring charge.
We take payment by card through Stripe. Stripe processes your card details; we never see or store your full card number. Business Customers may request payment by invoice - see section 16.
Payment is due in full at the time of booking, unless we have agreed invoice terms with you in writing.
If the VAT rate changes between your booking and the Start Date, we adjust the VAT you pay unless you have already paid in full.
You bear your own costs of attending, including internet connection, equipment and any software you choose to use.
If you are outside the UK, your bank or card issuer may apply a currency conversion charge or foreign transaction fee. That is between you and them.
7. What we will provide
We will deliver the Programme live and online on the dates and at the times set out in your booking confirmation.
We will provide the Materials described on the Programme page.
We will perform the Programme with reasonable care and skill, as section 49 of the Consumer Rights Act 2015 requires.
We will deliver the Programme within a reasonable time and, where dates are specified, on those dates unless you ask us to move you under section 11 or we change or cancel under section 13.
We will give you the joining details you need a reasonable time before the Start Date.
What we do not promise. A Programme is education and training. We do not guarantee any particular commercial result, saving, efficiency gain, revenue increase, career outcome or business outcome, and nothing on our website, in our marketing or said by our team should be read as such a guarantee. What you get out of a Programme depends on your circumstances and what you do afterwards. See our Disclaimer.
8. Your responsibilities
You agree to:
give us accurate booking and billing information, and tell us if it changes;
attend the sessions you have booked, or tell us if you cannot;
have a working internet connection and suitable device;
behave respectfully towards our team and other Participants;
comply with our Acceptable Use Policy;
keep any login or joining credentials confidential and not share them.
If we cannot deliver the Programme because you have not done something you agreed to do, we may charge you reasonable additional costs, and we are not responsible for any resulting delay.
9. Your right to change your mind
9.1 If you are a Consumer - your legal right to cancel
Because you booked online, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days starting the day after we send your booking confirmation. You do not need to give a reason.
How to cancel. Email hello@ivee.jobs, or use the form in Annex A. Any clear statement that you are cancelling is enough. Please cancel before the 14 days expire; the notice is effective when you send it.
Your refund. We will refund you in full, using the same payment method you used, within 14 days of receiving your cancellation.
If your Programme starts within the 14-day period. Many of our Cohorts begin less than 14 days after booking. If yours does, then by completing your booking and choosing that Cohort you are expressly requesting that we begin delivering the Programme before your cancellation period ends, and you acknowledge that:
you will lose your right to cancel once the Programme has been fully performed; and
if you cancel after the Programme has begun but before it has been fully performed, we may deduct from your refund a proportionate amount for what has already been delivered, calculated by reference to the sessions delivered as a share of the total Programme.
We highlight this at checkout and record your acknowledgement, because the law requires us to.
Materials. If you have downloaded Materials before cancelling, you must delete them and stop using them.
9.2 If you are a Business Customer
Business Customers have no statutory right to cancel, because the 2013 Regulations protect consumers only. Your right to change your mind is the contractual guarantee in section 10, the cohort transfer right in section 11, the substitution right in section 12, and the cancellation terms in section 16.7.
9.3 You can always cancel if we are at fault
Separately from everything above, you may end the contract immediately and receive a full refund of anything you have paid for services not provided if:
we have told you about an upcoming change to the Programme or these terms that you do not agree to;
we have told you about an error in the price or description and you do not want to proceed;
there is a risk that supply of the Programme may be significantly delayed because of events outside our control;
we suspend the Programme for a period of more than 30 days, or tell you we are going to; or
we are in material breach of these terms.
10. The ivee 14-day guarantee
Separately from your legal rights, we offer a contractual guarantee. This applies to Consumers and Business Customers alike.
You may cancel your booking for any reason within 14 days of purchase and receive a full refund.
The guarantee ends at the Start Date of your Cohort. Once the first live session has begun, the guarantee no longer applies.
To claim, email hello@ivee.jobs before the earlier of (a) 14 days after purchase and (b) the Start Date. We do not ask for a reason.
Refunds are made to your original payment method within 14 days of your request.
Which applies if both do? If you are a Consumer, you get whichever of your statutory right in section 9.1 and this guarantee is more favourable to you. This guarantee never reduces your statutory rights, and if the two ever conflict, section 9.1 prevails.
Practically: if your Cohort starts on day 3 and you attend all of it, the guarantee has ended - but if you are a Consumer your statutory right survives until the Programme has been fully performed, subject to the proportionate deduction described in section 9.1.
11. Changing your Cohort
We know plans change.
To move Cohorts, email hello@ivee.jobs. We will move you to a later Cohort of the same Programme where a place is available, at no charge, provided you ask at least 7 days before your Start Date.
Requests made within 7 days of the Start Date are at our discretion, and we may charge a reasonable administration fee reflecting costs we have already incurred. We will always tell you the amount before you commit.
There is no limit on how many times you may move, but we may decline a further move if a place has been held for you and not used more than twice.
If you do not attend and do not tell us, no refund is due under this section, but do contact us - we will usually try to find you a place on a later Cohort. This does not affect your statutory cancellation right under section 9.1 if you are a Consumer, or the guarantee in section 10, both of which continue to apply on their own terms.
12. Substituting a Participant
You may substitute a different named individual for a booked Participant at any time up to the Start Date, at no charge, by emailing hello@ivee.jobs with the new Participant's name and email address. The substitute is bound by these terms.
13. If we need to change or cancel
Minor changes. We may make small changes to the Programme - to content, running order, session times within the same day, or to reflect changes in the law or technology - without notifying you, provided the changes do not materially affect what you receive.
Significant changes. If we need to make a significant change, including changing the dates of a Cohort, we will tell you and you may either accept the change or end the contract and receive a full refund of amounts paid for sessions not yet delivered.
If we cancel a Cohort. We may need to cancel a Cohort - for example if too few people book, or if a facilitator is unwell. If we do, we will offer you a place on the next available Cohort or a full refund, your choice. We will tell you as soon as we can.
Our liability for cancellation. If we cancel, we refund you. We are not responsible for other costs you have incurred, such as time booked out of your diary, unless section 15 says otherwise.
Suspension. We may suspend a Programme to deal with a technical problem or to make a change we have told you about. If we suspend for more than 30 days we will refund the affected portion.
14. If something goes wrong - your legal rights
If you are a Consumer, the Consumer Rights Act 2015 gives you rights that these terms cannot take away:
The Programme must be performed with reasonable care and skill.
Anything we said or wrote about the Programme that you took into account when deciding to book, and anything we said about ourselves, is binding on us.
Where we have not agreed a price in advance, the price must be reasonable.
Where we have not agreed a time in advance, the Programme must be delivered within a reasonable time.
If we do not perform with reasonable care and skill, you can ask us to put it right. If we cannot, or do not do so within a reasonable time and without significant inconvenience to you, you can claim a price reduction - up to and including the full amount, depending on how serious the failure is.
Nothing in these terms affects those rights, or any other right you have under consumer protection law. For more information contact Citizens Advice on 0808 223 1133 or visit citizensadvice.org.uk.
If you are a Business Customer, sections 13 and 14 of the Supply of Goods and Services Act 1982 apply, and we will perform the Programme with reasonable care and skill.
15. Our liability
15.1 What we never exclude
Nothing in these terms limits or excludes our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
for Consumers, anything under the Consumer Rights Act 2015 or the Consumer Protection Act 1987 that cannot lawfully be excluded;
anything else that cannot be limited or excluded by law.
15.2 If you are a Consumer
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if we both knew it might happen when the contract was made.
We are not responsible for loss or damage that is not foreseeable.
Programmes are supplied to Consumers for personal and professional development, not for the commercial operations of a business. If you have booked as a Consumer but apply Programme content for a commercial or business purpose, we are not liable to you for loss of profit, loss of business, business interruption or loss of business opportunity.
15.3 If you are a Business Customer
We exclude all implied conditions, warranties, representations and other terms to the fullest extent permitted by law.
We are not liable for loss of profit, loss of sales or business, loss of contracts, loss of anticipated savings, loss of or damage to goodwill or reputation, business interruption, loss of or corruption of data or information, wasted management or staff time, or any indirect or consequential loss, however arising and whether or not foreseeable.
Our total liability to you arising out of or in connection with the contract, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the total amount you have paid us for the Programme.
This section 15.3 survives termination.
15.4 Reliance on Programme content
You are responsible for the decisions you make. Subject to sections 15.1 and 15.2, and to your rights under section 14, we are not liable for any loss arising from a decision you take, an action you implement, or an AI tool you adopt, on the basis of Programme content. Nothing in this section limits our obligation to perform the Programme with reasonable care and skill. See our Disclaimer.
15.5 Events outside our control
We are not liable for any failure or delay caused by an event beyond our reasonable control, including acts of God, war, civil unrest, terrorism, industrial action, epidemic or pandemic, government action, failure of a public or private telecommunications network, power failure, or the failure of a third-party platform we use to deliver the Programme. If such an event lasts more than 30 days, either of us may end the contract and we will refund amounts paid for sessions not delivered.
16. Business Customer bookings
This section applies only to Business Customers.
Authority. By booking, you confirm you have authority to bind the organisation you are booking for.
Multiple seats. Where you book several places, you must give us the name and email address of each Participant before the Start Date. Places are per named individual and may not be shared or used by more than one person.
Invoicing. We can invoice you instead of taking card payment. Invoices are payable within 14 days of the invoice date unless we agree otherwise in writing. We may require payment in full before the Start Date.
Late payment. If you do not pay on time, we may charge interest at 4% per year above the Bank of England base rate on the overdue amount, accruing daily, and we may withhold access to the Programme and Materials until payment is received. We may also claim our reasonable costs of recovery.
Set-off. You must pay all amounts due in full without set-off, counterclaim, deduction or withholding, except as required by law.
Purchase orders. Where you issue a purchase order or your own standard terms, those terms do not apply and are expressly excluded. These terms govern the booking.
Cancellation. Outside the guarantee in section 10, cancellation charges are: more than 14 days before the Start Date, 50% of the fee; 14 days or fewer before the Start Date, 100% of the fee. In each case you may instead substitute a Participant under section 12 at no charge, or transfer to a later Cohort under section 11 - free of charge if you ask more than 7 days before the Start Date, and within 7 days at our discretion and subject to the administration fee in section 11.2.
17. Materials and intellectual property
We own the Materials. All intellectual property rights in the Programme and the Materials belong to us or our licensors. Nothing transfers to you.
Your licence. We grant you a perpetual, non-exclusive, non-transferable, royalty-free licence to use the Materials for your own purposes and for the internal business purposes of the organisation you work for. That includes keeping them, referring back to them, applying them in your work, and sharing them with colleagues inside your own organisation who need them for their work.
What the licence does not allow. You must not:
distribute, publish, sell, licence, rent or otherwise make the Materials available outside your organisation;
use the Materials to deliver training, consulting or coaching to any third party for reward;
use the Materials to create a competing programme, course or product;
use the Materials, or any output of the Programme, to train, fine-tune or develop any artificial intelligence or machine learning model;
remove or alter any copyright or attribution notice.
Your own work. Anything you create during a Programme is yours. We claim no rights in it.
Recordings. Where we make a recording available, the same licence and restrictions apply. We may stop making a recording available after a reasonable period, and we will tell you before we do.
We may record sessions. Where we do, we will tell you in advance. If you appear in a recording that we want to use for marketing, we will ask for your separate written consent first, and you are free to say no.
Confidentiality of other Participants. Programmes involve people discussing their own organisations. Treat what you hear as confidential and do not repeat it outside the Programme.
18. Ending the contract for breach
We may end it immediately by written notice if you materially breach these terms or our Acceptable Use Policy, if you do not pay an amount when due and remain in default 14 days after being reminded, or if you behave in a way that is abusive or that disrupts a session for others. If we do, you are not entitled to a refund except where the law requires one.
You may end it as set out in sections 9, 10 and 13.
Ending the contract does not affect rights and remedies that have already accrued.
19. Complaints
If you are unhappy, tell us. Email hello@ivee.jobs and we will acknowledge within 2 working days and give you a substantive response within 10 working days of that acknowledgement. Our Complaints and Dispute Resolution Policy sets out the full process, including how to escalate.
20. Disputes and governing law
These terms are governed by the law of England and Wales.
20.1 Talk to us first, then mediation
If a dispute arises, we ask that you raise it under section 19. If it is not resolved, we will both consider mediation through a recognised provider such as the Centre for Effective Dispute Resolution before starting court proceedings. Mediation is voluntary, and nothing in this section stops either of us going to court, or seeking urgent injunctive relief.
20.2 Courts
If you are a Consumer: you may bring proceedings in the courts of England and Wales. If you live in Scotland you may bring proceedings in Scotland or England and Wales; if you live in Northern Ireland, in Northern Ireland or England and Wales.
If you are a Business Customer: the courts of England and Wales have exclusive jurisdiction.
20.3 Alternative dispute resolution
We are not a member of an approved alternative dispute resolution scheme. If we cannot resolve your complaint under section 19, we will tell you in writing and confirm whether we are willing to use an ADR provider. You may also seek advice from Citizens Advice.
21. Other important terms
Assignment. We may transfer our rights and obligations under these terms to another organisation, and will tell you if we do. It will not affect your rights, and if you are a Consumer and unhappy about it, you may end the contract within 30 days and receive a refund for services not provided. You may not transfer your rights without our written consent, except by substituting a Participant under section 12.
Third parties. Nobody other than you and us has any right to enforce these terms.
Severability. If a provision is found unlawful or unenforceable, it is severed and the rest continues to apply.
Waiver. If we do not insist that you perform an obligation, or delay in enforcing a right, that does not waive it.
Entire agreement. These terms and your booking confirmation are the entire agreement between us about the Programme, and replace any previous discussion, proposal or representation. This does not exclude liability for fraudulent misrepresentation, or, for Consumers, anything we said that you relied on in deciding to book.
Notices. Notices to us go to hello@ivee.jobs. Notices to you go to the email address on your booking.
Changes to these terms. We may change these terms, but the version that applies to your booking is the version in force when we sent your booking confirmation. We will send you a copy on request.
Data protection. How we handle your personal data is set out in our Privacy Policy.
Language. These terms are concluded in English.
Annex A - Model cancellation form
You only need to use this form if you want to. An email saying you are cancelling is equally valid.
To: IVY HQ LIMITED, 9 Claremont Road, Twickenham, England, TW1 2QX - hello@ivee.jobs
I hereby give notice that I cancel my contract for the supply of the following service:
Programme name:
Cohort / start date:
Ordered on:
Booking reference:
Name of consumer:
Address of consumer:
Signature (only if sending on paper):
Date:
